Technical Support
Sprint Technical Support
888-788-4727 or *2 Talk on your Sprint phone
Sprint Customer Support
888-788-4727 or *2 Talk on your Sprint phone
Sprint Accessories Sales
800-974-2221 or #222 Talk on your Sprint phone
Sprint Online Support
www.sprint.com/support
Warranty Information
SANYO Wireless Warranty for Sprint provided by Kyocera Communications, Inc. (KCI)
Warranty Issues
If you are experiencing a problem with your SANYO phone that may require a warranty repair (examples: buttons not working properly, phone not charging, etc.), please see the following step-by-step instructions below.
Sprint Service & Repair Programs
In addition to the warranty service provided by KCI for SANYO mobile phones, which is detailed below, Sprint offers a number of optional plans to cover your equipment for non-warranty claims. Sprint PCS Total Equipment Protection provides the combined coverage of the Sprint PCS Equipment Replacement Program and the Sprint Equipment Service and Repair Program, both of which are available separately. For more details, please visit your nearest Sprint Store, call Sprint at 1-800-584-3666 or read about it at Sprint Service & Repair.
Making a Warranty Claim: Step-by-Step Instructions
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Determine if your phone is eligible for an in-warranty claim.
- The Limited Warranty covers your phone for (1) year from the original date of purchase. KCI will, at its option, either repair or replace a defective product (with new or rebuilt parts/replacements). Proof of purchase is required.
- The phone must have no physical damage resulting from misuse, accidental abuse, abnormal operation, improper handling and/or storage, neglect or exposure to: fire, water or excessive moisture or dampness or extreme changes in climate or temperature. Any such damage voids the warranty and your phone will be returned unrepaired.
- If your phone is out of the Limited Warranty period or condition, please refer to the Sprint Service & Repair options that are available to you.
- Determine if your phone is defective or damaged please using online troubleshooting tips.
- Next contact First Wireless Group (Kyocera Authorized Service Center)
- To place a Repair Authorization order with First Wireless Group (FWG), please visit their website below and select "Enter Repair Authorization".
- Before entering a Repair Authorization please have the following:
- Copy of Proof-of-Purchase (Receipt, Original invoice or bill of sale)
- Phone model number (Ex. SCP-6760)
- MEID Hex# (Ex. HEX# A000000XXXXXXX)
- Manufacturer Date Code (A two digits number to the right of the HEX#)
- Phone Carrier
- Mobile phone number
- To find your model number and MEID numbers, power off your phone, remove the battery and read the label under the battery.
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First Wireless Group
Consumer Repair Authorization or Inquiries
www.mcspi.com
Agents/Authorized Dealer Repairs
www.fwgrepair.com
For more information, email FWG
custsvc@fwgrepair.com
- Your phone must be shipped by you and received at the repair facility within 2 weeks of the time the Repair Authorization (RA) is issued or it will expire. We recommend using a traceable shipping method that will provide you with a tracking number.
