What kind of support are you looking for?
If you were unable to resolve your cell phone issue by troubleshooting or through Kyocera Technical Support, please see below for information on Kyocera's Return Material Authorization (RMA) process.
How does the RMA process work?
After you create an RMA number (see link below), you can send in your phone to our Repair Center for service. Once received at our Repair Center, it will be evaluated. If your phone is in-warranty, it will be repaired or replaced with an equivalent phone at no cost. If your phone is out of warranty by date or physical condition, you will receive a quote before the repair is performed. You can accept the repair quote and pay through PayPal, authorizing the repair. If you choose not to accept the repair quote, you can pay the Shipping & Handling fee to have the phone returned to you un-repaired.
What information do I need to create an RMA?
We just need to collect your contact information, shipping address, and product details.
What do I send in with my phone?
Include your phone, with battery lid attached. DO NOT SEND any accessories, (battery, SIM cards, SD Cards, chargers, etc.). These items will not be returned to you.
Include a COPY of your original sales receipt (Proof of Purchase) to confirm your phone is still within the 1 year Consumer Limited Warranty. This should include the date of purchase, model, serial number (DEC or IMEI), and customer name and address. This document will not be returned to you.
PLEASE NOTE: In-bound packaging, paperwork and accessories will not be returned to you.
How long will my phone repair take?
A typical phone repair takes approximately 10 business days after receipt at our Repair Center. When service is complete it will be shipped back via 3 day air. An email will be sent to you with the shipment tracking number.
I cannot be without my phone, what options do I have?
If you have another cell phone available, you may contact your service provider to discuss the possibility of transferring your phone service to that phone during the repair process.
If your phone has a SIM card, you may insert it into another phone for use while your phone is away for repair.
Will the data on my phone be retained?
No, the repair process will re-set all phones to factory default settings. Be sure to back-up all of your phone data (contacts, pictures, emails, texts, etc.) and remove all personal data from your phone before you send it in for service. Kyocera is not responsible for the loss of data during the repair process. Please contact your service provider for possible data back-up options and information on how to remove personal data from your phone.
How much will I have to pay for my Out of Warranty repair?
If after evaluation your phone is determined to be out of warranty by purchase date or physical condition, you will be provided with one of the below repair quotes:
Note: Not all phones are repairable. Severe damage may render your phone un-repairable. In this case, your phone will be returned unrepaired and the Shipping & Handling rate will apply. If you opt not to pay return shipping, Kyocera will hold your phone for 60 days and then recycle it. You will not be contacted before it is recycled.
If you are a Virgin Mobile or Verizon customer, please visit your Point of Purchase or Service Provider for further assistance. If they are not able to assist please contact Kyocera while at the store.
Click HERE to create your RMA