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If you were unable to resolve your cell phone issue by troubleshooting or through Kyocera Technical Support, please contact our Authorized Service Center:
Agents/Authorized Dealers: http://reliancerepair.com
If you are a Virgin Mobile customer, Reliance Communications is not able to assist with repairs or replacements. Please visit your Point of Purchase or Service Provider for further assistance. If they are not able or willing to assist please contact Kyocera while at the store.
New User Instructions: To place a repair order with Reliance Communications, visit their website and click on "Register Now." When you complete the registration form, you do not need to wait for a confirmation email to begin processing your order. Please note -- if Reliance Communications finds that there is no warrantable defect in your phone, you may be charged a $15 handling fee from Reliance Communications and your phone will be returned.
If you experience technical difficulties while attempting to create a return authorization number through the Reliance Communications website, please contact Kyocera at 800-349-4478.