If you were unable to resolve your cell phone issue by troubleshooting or through Kyocera Technical Support, please contact our Authorized Service Center:
If you are a
Metro PCS or
Virgin Mobile customer, First Wireless Group is not able to assist with repairs or replacements. Please visit your Point of Purchase or Service Provider for further assistance. If they are not able or willing to assist please contact
Kyocera while at the store.
New User Instructions: To place a repair order with First Wireless Group (FWG), visit their
website and click on "Register Now." When you complete the registration form, you do not need to wait for a confirmation email to begin processing your order.
Please note -- if FWG finds that there is no warrantable defect in your phone, you may be charged a $15 handling fee from FWG and your phone will be returned.
